Addis ababa university mba thesis pdf

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Addis Ababa University Libraries Electronic Thesis and Dissertations Database

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addis ababa university mba thesis pdf

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addis ababa university mba thesis pdf

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Our experts have excellent writing skills and good command of English. This is all that should matter to you when you are looking for a well-written paper. To avoid any possible misunderstandings, you have an option of ordering a writing sample of the writer you cooperate with.To browse Academia. Skip to main content. Log In Sign Up. David Arumainayagam. I have produced it independently except for the guidance and suggestion of the Research Advisor.

This study has not been submitted for any degree in this University or any other University. Lastly but not the least, my warmest appreciation and thanks goes to all my friends for their support and encouragement while doing this paper. Thank you, all! Summary of Past research works on Quality Service Demographic Information of the Respondents Service Quality gap at CBE Service Quality gap at United Bank Comparative analysis of the three bank service quality Summary of Major Findings Table 2.

Table 3. List of Figures Page Figure 1. Figure 2. Figure 3. The Reliability dimension shows a negative gap score at all three banks showing that the customers do not perceive the banks provides consistent service.

While ranking the five dimensions respondents rated Reliability as the most important service quality indicator at the three banks. The study also indicates that the banks need to become more responsive and assuring to their customers as well as increase their accessibility. Accordingly, many private banks have already been established and their number is increasing from year to year. Currently there are four 4 government, nine 9 private and around five 5 in the process of formation.

Due to this fact a fierce competition among banks has come to exist. Hence, it is vital for banks to improve on their service quality. Provision of high quality of service will result in higher customer satisfaction and enhance customer loyalty. Banks that excel in quality service can have a distinct marketing edge since improved levels of service quality are related to higher revenues, increased cross-sell ratios, and higher customer retention and expanded market shares.

One of the determinants of success of a firm is how the customers perceive the resulting service quality, as the perceived service quality is the key driver of perceived value Collart, It is the perceived value, which determines customer satisfaction.

Spreng and Olshavsky stated that customer satisfaction or dissatisfaction is considered to be the result of a comparison between the pre-use expectations that a customer has about the product or service and the post-use perception of product or service performance. Ma Gillivray, representative of the British owned National Bank of Egypt, marked the introduction of modern banking in Ethiopia. Following the agreement, the first bank called Bank of Abysinia was inaugurated on Feb.

The Bank was totally managed by the Egyptian National Bank. Sofia and Seid, Within the first fifteen years of its operation, Bank of Abysinia opened branches in different areas of the country. Another at Dire Dawa was opened two years later and at Gore in and at Dessie and Djibouti in Bank of Egypt was willing to abandon its concessionary rights in return for a payment of Pound Sterling 40, The transfer of ownership took place very smoothly and the offices and personnel of the Bank of Abyssinia including its manager, Mr.

Collier, were retained by the new Bank. Giday B.Toggle navigation.

MBA & EMBA Program

Study Level. Admission Type. Master of Science in Artificial Intelligence 2 Graduate Doctor of Philosophy in Economics 4 Graduate Regular 4. Doctor of Philosophy in Management 4 Graduate Regular 6. Master of arts in School Leadership 4 Graduate Certificate of Specialty in Psychiatry 2 Graduate Regular 3. Certificate of Specialty in Radiology 2 Graduate Regular 4. Doctor of Philosophy in Anatomy 4 Graduate Regular Doctor of Philosophy in Nursing 4 Graduate Regular Doctor of Philosophy in Pharmaceutics 4 Graduate Regular Doctor of Philosophy in Pharmacognosy 4 Graduate Regular Doctor of Philosophy in Pharmacology 4 Graduate Regular Doctor of Philosophy in Public health 4 Graduate Regular Master in Clinical Laboratory Sciences 3 Graduate Master of Pharmacy in Pharmacognosy 2 Graduate Regular Master of Pharmacy Practice 2 Graduate Regular Master of Science in Anatomy 2 Graduate Regular Master of Science in Anesthesia 2 Graduate Regular Master of Science in Cardiovascular Nursing 2 Graduate Master of Science in Histotechnology 2 Graduate Regular Master of Science in Neonatal nursing 2 Graduate Master of Science in Pharmaceutics 2 Graduate Regular Master of Science in Pharmacology 2 Graduate Regular Master of science in Preoperative Nursing Cardiothoracic 2 Graduate Specialist in Family Medicine 2 Graduate Regular Specialist in Pediatric Surgery 2 Graduate Regular Specialist in Urology 2 Graduate Regular Specialist Neurosurgery 2 Graduate Regular Speciality Certificate in Ophthalmology 2 Graduate Regular Specialty Certificate in Anesthesiology 2 Graduate Regular Specialty Certificate in Neurology 2 Graduate Regular Specialty Certificate in Orthopedic Surgery 2 Graduate Specialty Diploma in Pathology 2 Graduate Regular Sub-specialist in nephrology 4 Graduate Sub-Specialist in Neurosurgery 2 Graduate Regular To browse Academia.

Skip to main content. Log In Sign Up. Taddesse Kebede. The public outcry against the introduction of this tax has posed a great problem in its initial implementation stage. Although Ethiopia has the chance to learn from those implemented the tax prior times, VAT implementation faced different challenges. Beforethe Ethiopian VAT law practices allows direct VAT withholding only for registered person required to collect VAT from their customers and transfer the collected amount to the tax authority.

However, problems were observed on some tax payers who withhold large amount tax from governmental bodies and their customers and simply disappeared. There are also traders in the market that withhold VAT with illegal duplicated invoices. The Challenges to Construction types of business is also another issues, they faces higher VAT input that would have real consequences on working capital in view of the impact on corporate liquidity and the time value of money on delayed refund processing.

Table of contents Chapters Page no Acknowledgment………………………………………. Abstract ……………………………………………………………………. VAT Withholding…………………………………………… Chapter 2. Facts about VAT………. Performance of VAT……………………………………………. Chapter 3. Chapter 4.

addis ababa university mba thesis pdf

Related Papers. By Ephrem Getachew. By turuneh tafa. By Hamdu Kedir Mohammed. Taxation of Educational Institutions under Ethiopian jurisdiction.

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